Technical Services
Onsite/Remote Support
With our dedication to customer service you can be assured that we will respond as quickly as possible meaning you will have minimal downtime. Our certified engineers and technicians will insure that your information systems will be serviced correctly the first time.
Onsite services include but are not limited to:
- Server and computer Installation
- Diagnostic hardware and software analysis
- Virus investigation and removal
- Data transfer
Managed Services
We have found that businesses that have planned proactive care can reduce their downtime and non-productive outcomes. Our experience shows that reactive callouts can be reduced by up to 80%, by implementing a planned approach to information systems.
For each client site we tailor a specific proactive care plan to suit your business requirements. As each site is different an engineer will discuss your detailed needs after a site audit has been carried out. After choosing a tailored plan a quotation will be prepared and forwarded to your business.
We monitor your critical network devices 24 hours a day, often we know about issues before you do. Once a month a fully qualified engineer will carry out proactive maintenance on your server(s). If major problems are found they can be scheduled to be repaired at a time that suits your business.
Pinpoint Managed Services Clients receive priority service as well as 15 minute billing all for one low monthly cost.
Workshop Services
With outstanding workshop facilities, clients sometimes find that it is easier to visit our office with their computer rather than a technician attending site.
Customers who do so will enjoy a reduced hourly rate.
Our Microsoft qualified workshop technician specialises in:
- New PC Builds
- Hardware Failures
- Virus Removal
- Data Transfers
- PC Upgrades
Disaster Recovery
Does your business understand the importance of Disaster Recovery?
A Disaster Recovery solution is designed to restore your business vital data with minimal down time and loss of crucial information. If your business does not have a Disaster Recovery solution you could easily experience a week of down time resulting in lost productivity.
Pinpoint can provide your business with a tailored Disaster Recovery solution from analysing and consulting with your business to develop a custom plan to suit your organisation. The Recovery solution is then maintained and tested on a regular basis to ensure integrity and reliability of your data in the event of a disaster.
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